Terms & Conditions

Please read these Terms & Conditions carefully.

By accepting my quote you are agreeing to the Following Terms & Conditions.

DEPOSIT, CANCELLATION AND REFUND POLICY

• This quote is valid for 7 days from date of issue.
• Upon overall design of your cake being finalised and proceeding with the order a 50% deposit will be required within 7 days. Bank details as follows. Please include your name/ quote number as a reference.
  
  • BANK: Australia & New Zealand Banking Group Limited
  • BSB: 013479
  • AC: 398383346
  • AC Name: CAKES BY SUE
• If the deposit is not received within this timeframe the booking may be cancelled. Upon receipt of the deposit, your booking is secured and the quoted price remains fixed for the details outlined in the quote.
• The balance of the quote is due in full no later than 2 weeks before your order is required.
• If the event is less than 14 days away, the quote will be due in full 4 days from the date it is issued.
• Our method of payment is via Cash or Direct Deposit. Please note I do not accept cheques nor do I have eftpos facilities.
• Failure to make payments by the due date MAY result in your order being cancelled; please contact me asap to discuss any problems/ possible late payment.

IN THE EVENT OF A CANCELLATION

• All requests for cancellation must be made in writing.
• If a cancellation is received and it is more than 4 weeks prior to the agreed completion date your deposit will be refunded less a $25 administrative fee.
• If a cancellation is received and it is less than 4 weeks prior to the agreed completion date your deposit will be forfeited. This is because all bookings are date specific and your deposit will be used against other orders which were declined in order for your booking.
• If a cancellation is made less than 4 weeks prior to the agreed completion date and full payment has been received, you will forfeit your deposit. The remaining balance will be refunded into your bank account via direct deposit.

DESIGN AND FLAVOUR CHANGES

• Minor changes to the design will be accepted after a deposit is received up to 4 weeks prior to your event.
• Should the design change, Cakes by Sue will endeavour to accommodate your changes, however, I reserve the right to amend the quote accordingly (where applicable) to reflect the changes required.
• Date Changes must be submitted in writing and the new date is subject to availability.
• Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.
• In the event that an agreement not being reached on changes to the revised quote, the normal cancellation procedure is applicable

SUPPLYING YOUR OWN DECORATIONS, FLOWERS & CAKE STANDS

• If you choose to supply your own ribbons, or decorations, they must be suitable for your cake- e.g. enough ribbon, correct thickness, fabric suitability for the design etc…
• Any figurines supplied for your cake, must be able to be easily attached to your cake- preferably being able to stand alone, or with the aide of inbuilt supports.
• All cake stands must be suitable size and strength to hold the cake.
• All stands should be clearly labelled and awaiting at the venue or delivered directly to Cakes by Sue by prior arrangement.
• Cakes by Sue cannot be responsible for your cake stand not be suitable on the day of delivery. If necessary, Cakes by Sue may choose to NOT use your stand if it cannot bear the weight of the cake or is not of a suitable size and diameter.
• All items supplied for your cake, must be clearly marked with your name & date.
• Any items which do not meet hygiene and food safety requirements will be unable to be used.
• You are welcome to supply your own fresh flowers
  
  • Flowers must be delivered to the reception venue or to me – at a mutually suitable time.
  • You are responsible for ordering the correct amount/size of flowers through your florist. Damaged, bruised or poor quality blooms supplied by you are your responsibility. Please don’t hesitate to call me or to pass on my details to your florist if you have any questions.

TASTE TESTING/CONSULTATIONS (WEDDINGS CAKES OVER $1000 ONLY)

• All taste testing include your choice of 3 cake flavours. Which will coordinate 3 ganache/buttercream flavours to suit 3 cake flavours.
• Tasting is in my home in Rowville. Total cost of tasting is $60 made payable a minimum 5 days prior to tasting via bank deposit.
• Should you wish to book your cake with Cakes by Sue, half of this amount will then be deducted from your overall cake cost.

ALLERGIES

Cakes by Sue will not be held responsible for any allergies.

• Unless it is specified otherwise on your order, my products may contain or come into contact with dairy, wheat, nuts, soy, and other allergens. It is the clients responsibility to inform their guests that of any risks.

SET UP & DELIVERY

• Set up and delivery is available for some cakes.
• Available delivery is upon my discretion; charges for delivery will apply & will be subject to location of venue.
• Easy access to the venue needs to be available (eg; Close parking, lift access to higher levels )
• The Cake table needs to be level, stable, clothed and ready for cake placement
• The room should be a suitable temperature for your cake- Air conditioning is best
• You are welcome to collect your cake, Monday- Saturday by arrangement.
• If you or your representative elects to pick up and set up the cake, you assume all liability and responsibility for the handling of the cake once it leaves my possession

STORAGE

• Where cakes are covered in fondant (or have sugar paste figurines), these should not be refrigerated as this may cause the icing to run due to condensation.
• Storage of these items should be in a cool dry dark place out of direct sunlight & away from heat.

NON-GUARANTEE

• Cakes by Sue cannot be held responsible for any damage to the cake or products once they are delivered and in the care of a client or the venue. Where a client elects to self-transport we are not responsible for any damage that may be caused during transportation.

STAND HIRE

• Stand Hire is available on our range of Crystal, Pedestal, Ceramic, Glass & Tiered Stands.
• A hire fee & bond is charged
• The stand must be bought back in its original condition to receive the bond back.
• The stands need to be back by Tuesday the week after the function at the very latest, as they may need to be used on that weekend. Any breakages must be reported immediately.

PHOTO USAGE

• Cakes by Sue reserve the right to use any photos we take of your creation for any media related activities such as our website, Facebook or advertising.

Sue’s story is one of transformation and courage. she embarked on a new chapter when she moved to Australia in 2013. Leaving her life in Sri Lanka behind, she embraced the unknown with open arms, ready to explore a new avenue that would allow her artistic spirit to flourish.

What started as a delightful hobby soon evolved into a lifelong passion. Sue’s love for baking led her to experiment from the comfort of her home, creating delightful cakes that celebrated the milestones of friends and family.

With humble beginnings, Sue stands as a self-taught baker who finds inspiration in the world around her. Nature, fashion, art – these are the muses that guide her hands and fuel her imagination. Sue understands that true artistry requires a thoughtful process. Every cake she creates is a one-of-a-kind experience of her client’s dreams, an irreplaceable memory of a special moment.